Office Assistant and Customer Services

Job Description

Office Assistant and Customer Services (Executive)

About Lalan Eco-Latex

Lalan Eco-Latex, a leader in Sri Lanka’s Bedding Comfort Enhancements owned by the Lalan Group of Companies. We are a B.O.I company with numerous factories located at Kaduwela, Katunayake and Kelaniya. Currently, we export our Natural and Organic latex mattresses, pillows and latex products around the world including the United States of America, Canada, China, Europe, Australia and India. The company continues its inspired journey in developing, manufacturing and marketing end-to-end bedding comfort solutions to world-renowned brands, whilst empowering sustainable development in the communities it operates in.

Key purpose of the Job

Are you a dynamic and skilled professional with excellence in the industry? We are currently seeking talented individuals to join our team as an Office Assistant at our Dunlopillo showroom located in Nawala. The selected candidate who displays promise and performs up to expectations could look forward to a steady career with an attractive remuneration package. Join us and be a key player in shaping the future of our business.

The ideal candidate should possess the following:

Good knowledge in Sales, Customer service or Marketing environment.

Identify sales prospects and contacts through the internet, intranet, social-media,

trade shows and other means; correspond with current clients and ensure their needs.

are met in a consistent manner.

Must be fluent in English including excellent writing skills.

Communicate with Internal Operations to ensure client’s orders are processed and delivered to the client within a specific period.

Prepare and Present weekly reports related to monthly orders, customer complaints, revenue collection and new leads. Respond to inquiries and complaints from clients and continue to provide solutions;

exceeding our client’s expectations is a must. Identify and resolve each client’s concerns. Communicate and develop relationships with clients. Follow-up and feedback are a must. Follow company protocol for client complaints.

Excellent computer skills are a Must.

Education:

Completed the Secondary education (A/L)

A Diploma in business management, marketing, or any other field (CIM/SLIM) is added advantageous.

Experience

• Previous experience in retail environment is an asset.

This is an Equal Opportunity Company

We will be offering an attractive compensation package

Please forward your Curriculum Vitae to

charles@eco-latex.com with the names of 2 non- related referees with the applied position as the subject on or before March 15th, 2024..

Lalan Eco Latex (Pvt) Ltd

No: 169, Old Nawala Road, Nrahenpita

Colombo 05

ECO LATEX