Telephone Operator |Front Office Supervisor

Job Description

GRAND HOTEL

WE ARE HIRING!

With a proud 133-year heritage, The Grand Hotel Nuwara Eliya stands as Sri Lanka’s first hotel to receive the prestigious Heritage Grand classification. Nestled in the heart of the country’s stunning hill country, our hotel offers guests a unique blend of history, luxury, and natural beauty. We are currently seeking passionate and dedicated individuals to join our dynamic Front Office team in the following positions:

Telephone Operator

Responsibilities:

Courteously manage incoming and outgoing calls.

Operate the hotel switchboard efficiently.

Provide accurate info on hotel services, rates, and promotions.

Coordinate with departments for prompt guest service.

Ensure timely and accurate message delivery.

Requirements:

A high school diploma; hospitality certification is an advantage.

Experience in a 4/5-star hotel environment.

Fluent in English; other languages are a plus.

Clear, pleasant telephone manner and calm under pressure.

Familiar with hotel phone systems and Opera PMS (preferred).

Front Office Supervisor

Responsibilities:

Oversee front office operations, including check-ins and check-outs.

Lead and mentor front office staff to uphold service excellence.

Resolve guest inquiries and issues promptly.

Collaborate with departments for a seamless guest experience.

Manage reservations and room allocations using Opera PMS.

Requirements:

3+ years’ experience in a 5-star front office setting.

Proficient in Opera PMS.

International hospitality exposure preferred.

Fluent in English; additional languages beneficial.

Strong leadership, communication, and multitasking skills.

What We Offer:

Attractive salary + service charge.

Accommodation and duty meals.

Staff welfare benefits.

Opportunities for career growth in a heritage luxury hotel..

Apply Now:

Send your CV with a recent photo and two non-related referees to:

hrm@grandhotel.lk |

☎ 052 2222881-7

www.thegrandhotelnuwaraeliya.com

Be part of our legacy. Elevate your career with The Grand Hotel Nuwara Eliya