Sampath Bank-Customer Care Executive

Job Description

Junior Customer Care Executive (JCCE)
Less than two (02) years of experience at a Call Centre / Contact Centre or a similar business environment
Senior Customer Care Executive (SCCE)
Minimum, two (02) years of experience at a Call Centre / Contact Centre Requirements
Age preferably below 25 years for JCCE and below 27 years for SCCE
Passed GCE O/L, including Mathematics and English

• Passed GCE A/L
• A certification related to IT will be an added advantage for both positions Key Responsibilities
• Attend to inbound/outbound calls efficiently and respond to e-mails Manage and resolve customer complaints / inquiries effectively
• Provide customers with product and service-related information / solutions
  Other Competencies Required
  Excellent verbal and written communication in Sinhala and English (Tamil would be an added advantage)
  Ability to deliver a superior service in the absence of the physical presence of customers
  Active listening skills and the ability to understand customer needs and respond accordingly
  Problem-solving and negotiation skills
  Ability to work under pressure on a 24/7 shift basis
  Fairness in interpersonal relations
• Basic IT skills
  Rise
  WITH SAMPATH
  Customer Care Executives
  (Fixed Term Contract)
  An attractive remuneration package, coupled with a modern and conducive work environment, awaits the right candidate.
  Apply online, stating qualifications and experience.
  Selection will be strictly on merit. Any form of canvassing will be a definite disqualification. Only short-listed candidates will be contacted.
  Chief Human Resource Officer Sampath Bank PLC
  No. 110, Sir James Peiris Mw., Colombo 02.
  wwwwwwww
  Click here to apply
  Sampath Bank
  WE PRESENT YOUR FUTURE