Officer/Executive – Call Center Operations LOLC

Job Description

JOIN THE LOLC WORLD
FOR A GLOBAL MINDSET
LOLC General Insurance Company PLC is a fast growing company and a subsidiary of LOLC group that is renowned as one of Sri Lanka’s largest conglomerate. LOLC General Insurance provides unique opportunities to work in a challenging and rewarding work environment. We are currently looking for a dynamic and result- oriented individual to fulfill the following position.
Officer/Executive – Call Center Operations
(General Insurance Head Office)
Each Call Centre Officers will be a part of the highly motivated team who wishes to serve customers in an effective and efficient manner.
The selected candidates will be assigned to answer incoming calls of customers & to assist them with accidents, inquiries, assessments & complaints.
The Role
Obtain accurate details of the accident & update the system Allocation of damage appraisers and carry out follow up calls Handle & resolve customer inquiries & complaints.
The Profile
Passed G.C.E. Advance Level. Males Preferred. Age below 28 years Willingness to work on a shift / WFH and rotation basis
Very clear & pleasant voice
Good communication skills both Sinhala & English and ability to communicate in Tamil would be a distinct advantage
Willingness to listen and understand the customer and ability to manage time effectively
Ability to work in teams and Computer literate
Part qualification in Insurance exams would be a distinct advantage.
YOU MAY BE THE PERSON WE ARE SEARCHING FOR!
Interested candidates should e-mail us their resumes together with the names of 2 non-related referees within 7 days of this advertisement to erangar@lolcgeneral.com/careers@lolcgeneral.com indicating “Officer/ Executive – Call Center Operations” in the subject line of the e-mail.
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LOLC GENERAL
INSURANCE