Customer Relations Executive / Coordinator & Customer Relations Associate (Male/Female)

Job Description

NINEWELLS
A LIFETIME OF CARE
Ninewells is a specialised Hospital in Obstetrics, Gynaecology, Paediatrics and Neonatology, with an excellent credibility and proven track record in Sri Lanka’s private healthcare sector. With a main focus on woman and child care, we are seeking skilled individuals to be a part of the Ninewells family.
Customer Relations Executive / Coordinator
Job Description
• Direct customers to the relevant counter/s on their arrival promptly
• Ensure high level of customer service is maintained at the front office area and wards
• Assist customers in a professional way in order to give them a pleasant experience.
• Maintaining a good rapport with the customers and visitors.
• Maintain, coordination and good communication with other departments in the hospital.
• Resolve patients/customers’ requirements/needs quickly, efficiently and courteously
Entry Requirement
• Age between 27 – 35 years
• Analytical skills
• Leadership skills
• Team handling
• Should be able to work under pressure
• Long hour working ability
• Willingness to work in a roster (Night Shift Included)
• Minimum of 4 – 5 years of experience in similar capacity
• Good communication skills in English & Sinhala (Proficiency in other languages will be a distinct advantage)
Being confident and focused
• Team player with dynamic personality & positive attitude
• Voice clarity & courtesy with listening skills and service oriented mindset
• Should have a pleasing personality
Customer Relations Associate (Male/Female)
Job Description
• Direct customers to the relevant counter/s on their arrival promptly.
• Ensure high level of customer service is maintained at the front office area
• Assist customers in a professional way in order to give them a pleasant experience.
• Maintaining a good rapport with the customers and visitors.
• Maintain, coordination and good communication with other departments in the hospital.
• Resolve patients/customers’ requirements/needs quickly, efficiently and courteously.
Entry Requirement
• Age between 1 – 2 years.
• Willingness to work in a roster basis
• Minimum of 2-3 years of experience in similar capacity.
• Good communication skills in English & Sinhala (Proficiency in other languages will be a distinct advantage)
• Team player with dynamic personality & positive attitude
• Voice clarity & courtesy with listening skills and service oriented mindset
• Should have a pleasing personality.
The successful candidate will be placed on an attractive remuneration package based on the qualifications and experience If you feel that you are the right candidate, send your CV to hr@ninewellshospital.lk with two non-related referees
We welcome you to join the Ninewells Family to make a meaningful difference
NINEWELLS HOSPITAL (PVT) LTD.
Group Head of Human Resources 55/01,Kirimandala Mawatha, Narahenpita, Colombo 05. Contact us: 011 2049977