Junior IT Support Executive

Job Description

WE ARE LOOKING FOR >>>>>>

HealthRecon

OR IT SUP JUNIOR IT SUPPORT EXECUTIVE

FULL-TIME

DESIGNATION

Junior IT Support Executive

LOCATION

Sri Lanka

WORK DAYS

Monday to Friday

SHIFT (SLST)

Night 7:30 pm-6:00 am Day: 8:00 am-5:00 pm

OTHER DETAILS

US calendar applicable

Key Responsibilities Include:

Provide comprehensive technical support to end users, including troubleshooting application software issues network connectivity problems, and system errors.

Respond promptly to IT support tickets, ensuring timely resolution of technical issues to minimize downtime and disruptions

Install, configure, and maintain computer hardware, system software, application software, and peripheral devices, ensuring proper functionality and compatibility.

Administer and support enterprise applications, including cloud email systems, productivity tools, ITSM tools, collaboration platforms, leading cloud platforms such as AWS and AZURE, zero trust solutions, endpoint protection solutions, etc.

Manage and monitor cloud infrastructure, optimizing resources and ensuring scalability and reliability.

Implement and manage containerization technologies such as Docker and Kubernetes

Design, implement and manage security controls, including firewalls, Endpoint, DLP, Cloud protection, intrusion detection systems, and access controls

Ensuring compliance with relevant regulations and standards such as HIPAA, ISO 27001, and others applicable as applicable.

Collaborate with cross-functional teams to implement and maintain IT infrastructure, including servers, networking equipment, and security systems running on cloud platforms as well as on-premises

Conduct system upgrades, installations, and migrations while adhering to best practices and minimizing impact an end-users

How to Apply

Assist in the management of IT assets, including hardware and software inventory, license compliance, and lifecycle management.

Develop and maintain IT documentation, including user guides, standard operating procedures, and knowledge base articles

Stay up to date with the latest cloud technology trends.

security threats, and industry best practices, and make recommendations for continuous improvement.

Qualifications/Criteria:

Degree in Computer Science, Information Technology, ar a related field.

Certified in AWS, AZURE, End Point protection, 0365, DLP

Experience in IT support roles, with a focus on troubleshooting and problem-solving

Proficient in supporting Microsoft 0365 Microsoft Windows and Office suite, Microsoft Teams and other collaboration tools, Cloud storage and SFTP solutions, as well as common business applications.

Familiarity with ticketing systems and remote support tools

A strong customer service orientation and a passion for providing exceptional end-user support

Proactive approach to problem-solving, with the ability to work independently and prioritize tasks effectively.

Please visit our career portal at www.healthreconconnect.com/careers/ select the rojevant vacancy antt click on the Apply Now button to apply

Your application would NOT be considered without a Cv on file.

Please review the criteria and other information listed on this job advertisement thoroughly prior to applying

Please pay specific attention to the workwock, shift details and other features of the jok

All applications will be reviewed in the order in which they were received and only the candidates chort listed for the fint round of interviews will be contacted due to the farge volur applications we receive: Thank you for understanding

About Health Recon Connect

• Malacant solutions to us heattica p Pearl cutting edge analytics and automatad eace of mind for the last the Comment day to day

Mind & Great Werkplace Greatattoos Lane for consecutive years and was and

HealthRecon Connect is an Equal Opportunity Employer.

so Dudley Sortariayake bawattha Colombo 08. Sei Lanka

94714520827/113620 639 740 30623 (WhatsApp Inquines Driv

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