IT Support Officer

Job Description

Job Title: IT Support Officer

About Us – We are looking for a motivated, solutions-driven IT Support Officer to become part of our dynamic team. Whether you’re an experienced professional or a recent graduate, we welcome candidates who are eager to learn, adapt, and approach challenges with innovative thinking.

If you’re passionate about technology and providing exceptional support, we’d love to hear from you!

Key Responsibilities:

Ensure the efficient operation and maintenance of office computer systems to support business processes effectively.

Take full responsibility for addressing and resolving IT support tickets in a timely manner.

Monitor and maintain IT systems, networks, and infrastructure to ensure optimal performance and minimal downtime.

Manage domain user accounts and email accounts, ensuring security and accessibility.

Troubleshoot, analyze and diagnose system and network issues to identify causes and implement effective solutions.

Maintain strong working relationships with users across various business units to provide high-quality support.

Execute additional tasks and responsibilities as assigned by the Supervisor or Manager. demonstrating flexibility and adaptability.

Requirements:

Candidate must possess at least a Diploma or bachelor’s Degree in Computer Science/ Information Technology, Engineering, or any equivalent area.

Benefits:

Competitive salary in USD (tax-free income).

Opportunities for foreign training and international exposure.

1-year fixed contract (with a 3-6 month probation period).

Additional allowances (terms and conditions apply).

Location: Colombo 02.

To Apply, please send your resume to https://forms.gle/wSnQL73eexthdpu39