IT Executives / Trainee

Job Description

VACANCY IT Executives / Trainee
Organization
Colombo, Kalutara, Kurunegala, Kandy, Rathnapura
Rajida
Rajida Holdings (Private) Limited.
Rajida Holdings (Private) Limited is the leading software and MIS solution provider to Cooperative Banks and Microfinance Institutions (MFIs), serving more than 750+ organizations locally and overseas with 20 years of experience in the industry. Additionally, we work with international organizations and manage projects in multiple countries.
Job Role
ITE is responsible for providing technical support to our clients (SANASA, Rural Banking Societies) in the designated area by visiting onsite and addressing their technical issues. Furthermore, the ITE should promote company products and services and be responsible for collecting dues on time.

Specific Duties

Attend to clients’ system issues promptly by visiting and troubleshooting.

Plan and coordinate with clients for their periodic system updates and technical needs.
Promptly coordinate with the head office technical team on clients’ special issues and resolve them. Conduct training sessions for clients’ staff on system functionalities, hardware, and networking. Update key contact persons of clients on system upgrades and service deliveries.
Promptly act to renew clients’ contract renewals by sending necessary documents and coordinating with the head office.
Collect fees/dues on time from clients and banks as per the instructions from the head office.
Acquire new clients according to the provided targets and promote company products and services.
Keep the manager promptly updated on service deliveries using the company’s formats.
Attend training provided by the company and continuously update knowledge on the company’s products and services.

Qualifications and Requirements

Having accounting background/basic understanding about bookkeeping is essential (accounting subject covered in O/L or A/L), previous accounting experience will be definite advantage.
Technically sound in computer hardware, operating systems and MS Office package.
Excellent communication and customer handling skills – working with rural communities is an asset. Outgoing personality with smart outlook
Having your own mode of transport (motorbike preferred)
Ability to work independently with minimal supervision and be self-motivated.
We are equal opportunity employer and females are encouraged to apply.
Remunerations & Benefits

– Industry standard salary with EPF/ETF and other company approved benefits. Performance based incentives and travelling incentives will be provided.

Annual incentives/bonuses based on the performance.
Professional training opportunities.
If you meet the above criteria, please send your CV to hr.rajida@gmail.com and Cc to cv@rajida.com and within 7 days mentioning the post you applied in the email subject line.
Rajida Holdings (Private) Limited
128 3rd Floor, High-level Road, Nugegoda, Sri Lanka
Web: www.rajida.com,