Intern – Customer Service

Job Description

Fits RETAIL

Intern – Customer Service

Job Description

We are seeking a dynamic and customer-focused individual to join our team as an Intern Customer Service. In this role, you will be responsible for delivering top-notch service to our customers, addressing their inquiries and concerns, and ensuring their satisfaction.

REACH US

careers@fitsretail.com

011 44 14 008

www.fitsretail.com

No.9, Abdul Caffoor Mawatha, Colombo 03

RESPONSIBILITIES

Respond promptly to customer inquiries via email, phone, and chat.

• Handle and resolve customer complaints under supervision.

Maintain a friendly and professional demeanor during all interactions.

• Update and maintain customer records in the database.

SKILLS

Time Management

• Document customer feedback for process improvements.

Communication

Work closely with the sales and marketing teams to understand customer needs.

Decision Making

Support cross-functional tasks as required.

Problem Solving

Customer Service

Interpersonal skills

REQUIREMENTS

Excellent communication skills, both written and verbal.

Strong problem-solving abilities.

Ability to handle stressful situations with a calm and professional demeanor.

Proficient in using customer service software and CRM systems.

Ability to work independently and as part of a team.