Customer Support Officer

Job Description

cba

WE’RE HIRING!

Customer Support Officer

Job Requirements-

G.C.E. O/L or any other equivalent qualifications

Strong problem-solving abilities and attention to detail

Excellent verbal and written communication skills (Sinhala & English)

Basic computer literacy, including the MS office package

Ability to multitask and prioritize tasks effectively

Job Responsibilities –

Provide timely & effective support to customers via phone/email, addressing inquiries and resolving issues promptly

Resolve customer complaints and issues with professionalism and empathy

Prepare detailed and accurate estimations for customers based on their specific needs and requirements

Prepare reports as per the superior/s requirements

We Offer You

Attractive Remuneration Package

Corporate Insurance Cover

Professional Development Opportunities

Please mention the position you are applying in the subject line, and send your resume to careers@cba.lk