Customer Support Assistant

Job Description

We are specialists in systems integration and have been doing that since 2009. V S Information Systems is part of the respected and diverse VS Group that has been trading in Sri Lanka since 1978 and VS Information Systems has leveraged off this group membership to grow in a secure and sustainable environment following the operational expertise the group is known for and embracing the customer service the group is respected for.

Today V S Information Systems has established itself as a leader in the provision of ICT Solutions in the Sri Lankan market delivering solutions that add value, deliver benefits and address the varied complex requirements in a variety of vertical markets. Utilizing the very best in Sri Lankan technical and business expertise, and using global leading technologies that include HP, Oracle, IBM, Microsoft, Cisco and RedHat etc. VS Information Systems delivers an exceptional customer experience to all sectors of the Sri Lankan market and has satisfied customers in small and medium businesses, corporate enterprises and government departments.

Customer Support Assistant

Key Responsibilities

Standard DeskSide Suppport (Local fault finding for both Hardware and Software)

IMACD & PC refresh support (Installation, Move, Addition and Change, Disposal, Refresh)

Monthly reporting for IT service.

Ensure of all the tasks given by the IT infrastructure Management should be completed within the given period

Handle multiple issues /tasks within the given area with high quality

Escalate issues to IT infrastructure Management that needs to be escalated.

The Person

A Diploma holder in IT

A certification in computer Hardware

Minimum 1 year experience in relevant area

Age should above 23 years

Good Command in English Language

Ability to work independently in a professional manner.

CLICK HERE to Apply.

VSIS

Head of Human Resources V S Information Systems (Pvt) Ltd No. 07, Suleiman Terrace Colombo 5 Tel:+94 11 20 38 500

URL: www.vsis.lk