Customer Service Officer

Job Description

eurofins

Modern Tess Service

Customer Service Officer

Who We Are?

In the unpredictable waves of evolving regulatory requirements. Eurofins Moden Testing Services (“Eurofins MTS”) has been the trustworthy beacon that’s navigated our clients across the uncertain waters of sourcing, supply and demand. Eurofins MTS is a consumer product quality assurance company that is strategically positioned in global locations

Eurofins is the global leader in food, environment, and pharmaceutical product testing. Eurofins S&L- T&H, comprised of a global network with a strong footprint in Europe, is an innovative and fast- growing services provider specialized in sustainability, quality and safety solutions for the textiles, leather, footwear, toys and hardgoods industry.

Our team consists of some of the most technical, innovative and energetic people in the industry. The Eurofins MTS teams dedicate themselves to the core philosophy of being the most responsive. knowledgeable, and client focused in the industry. We work with our clients to develop customized

solutions and testing packages for their specific needs to increase speed-to-market efficiency, reduce

cost by eliminating unnecessary testing, and position their products to meet and exceed customer

expectations.

Key Responsibilities

Responsible for overall function of customer service

Responsible for product or sample review

Responsible for the test assigning as per client’s protocol and posting of test samples.

Arrange for sub contraction test as per requirement and tracking of sub-contract jobs

Ensure system compliance with ISO 17025 2017 standard requirements.

Qualifications Required:

Basic Computer Skills and proficiency in Microsoft Office (Specially Word & Excel) mandatory.

Excellent Communication and Collaboration Skills

Work experience in the relevant filed is an additional Advantage

Ability to work independently and as a part of a team

Candidates with a passion for a challenging career who meet the above criteria are encouraged to apply

Please e-mail your detailed application quoting two non-related referees, along with your contact details, to TharukaPrasadını@xomeurofinsasia.com. Please indicate the position applied for. on the subject line of the e- mail. Only shortlisted candidates will be notified.

For more information, you can call us here (-94) 11 7633009/10 Eurofins Modem Testing Services Lanka Pvt Ltd. Ground Floor, No 235/2. Hekitta Road, Wattala, Sri Lanka.