CUSTOMER EXPERIENCE OFFICER

Job Description

CUSTOMER EXPERIENCE OFFICER

WHAT YOU WILL DO

RESPONSIBILITIES INCLUDE:

• Dealing with the Clients via email and telephone.
• Performing personal clientele analysis and taking actions as required.
• Handling client inquiries appropriately and ensuring that high level service is provided.
• Promoting available products and services to clients.
• Developing and maintaining excellent relationships with prospective and existing clients.
• Cooperating effectively with other departments as required.
• Contributing to team effort by achieving targeted results.

DETAILS:

Any 5 days (40-hours) in the week (09:00am-6:00pm / 1 hour break).

• Currently working from home.
• Equipment to be provided.

WHAT YOU ARE GOOD AT

REQUIREMENTS:

• Bachelor’s degree (any field) – Mandatory.
• Client handling experience in the financial services sector is a definite plus.
• Native Sinhalese speaker (verbal and written).
• Excellent oral and written skills in English.
• Ability to multitask and maintain a high-level of organization.
• Outstanding communication and interpersonal skills.
• Excellent computer literacy.
• Able to start immediately.
• Age: 20-30.

BENEFIT FROM:

• International and intellectually stimulating work environment.
• Continuous personal and professional growth in an exciting industry.
• Professional daily workflow management.
• Regular learning materials and support to develop your professional horizon.

Starting Salary 70,000 LKR/Month

Please send your CVs at: admin.lk@tpgms.com