CALL CENTRE ASSISTANT

Job Description

JOIN OUR GROWING TEAM

CALL CENTRE ASSISTANT

Location: Panadura, Sri Lanka

POSITION OVERVIEW:

We are seeking a motivated and customer-oriented Call Centre Assistant to join our dynamic team. This role is pivotal in providing first-class customer service and support. ensuring that our customers’ queries, orders, and concerns are addressed efficiently and effectively.

RESPONSIBILITIES:

Answer incoming calls and respond to customer emails in a timely and professional manner.

Provide accurate information about products, services, orders, and deliveries.

Handle customer complaints or issues, escalating to relevant departments when necessary.

Process orders, forms, applications, and requests.

Keep records of customer interactions, transactions, comments, and complaints.

Communicate and coordinate with internal departments to resolve customer queries.

Follow up on customer interactions, ensuring their satisfaction and loyalty.

REQUIREMENTS:

Excellent communication and interpersonal skills.

Proven customer support experience or experience as a Client Service Representative.

Ability to multitask, prioritize, and manage time effectively.

Passion for cycling and the bicycle industry is highly desirable.

Submit your CV to: info.hr@lumala.lk