Analyst – Service Desk

Job Description

HCLTech

Supercharging Progress

Analyst – Service Desk, HCLTech

www.hcltech.com

Colombo 02/Service Desk / Full-Time

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

We are on the lookout for a highly talented and self-motivated Analysts for Service Desk Team to join us on our journey in advancing global brand transformation. You will be responsible for helping to drive the development of an excellent working climate within the function.

Your Role & Responsibilities:

Analyst Service Desk role functions as the point of contact for customers to help them address their IT issues. The key role of Service Desk Engineers includes diagnosing, analyzing, troubleshooting and resolving IT problems instantly. Technical training will be provided for all candidates joining the role.

Experience & Qualifications:

Any Non IT Fresh Graduate (Arts/Science/ Commerce/ Business/ Statistics/Accounting/ Management Information Systems) or any other related discipline or equivalent qualification.

Less than 2 years’ of work experience or fresh graduates.

Having strong communication skills is a must.

Flexible to work based on client requirements / rotational shift basis (mandatory).

How You’ll Grow

At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Why Us

We’ve been at the forefront of IT services solutions in Sri Lanka for over 2 years.

We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work.

We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.

We offer freedom and flexibility on the job, empowering our employees to make decisions.

We offer a virtual-first work environment, promoting a good work-life balance and real flexibility. Our company is extremely diverse with representation of 165 nationalities.

We offer the opportunity to work with colleagues across the globe.

We offer comprehensive benefits for all employees. We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that

values employee recognition and respect.

Equality & Opportunity for All

As a company with employees representing 165 nationalities across the globe, we pride ourselves on being an equal

opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless

of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information,

military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Send your CV to hansanie.atapattu@hcl.com