ACCOUNT RELATIONSHIP OFFICER – BUSINESS BANKING NDB

Job Description

ACCOUNT RELATIONSHIP OFFICER – BUSINESS BANKING

The job holder is responsible to advice and generate business for SME-S/Middle Market division of the Branch.

Achieve budgeted numbers of Liabilities and income as assigned during the year

THE JOB

• Should be able to understand strategy, business plan & operations plan relating to small & medium/mid-market enterprises banking in terms of segment mix, portfolio mix and such other factors that will help achieve the targets
• Job holder has to be up-to-date on all applicable policies, procedures & guidelines that would help in fulfilling the business & operations plan
• Periodically map all customer segments & business opportunity that hold potential for SME’s and MM’s in the assigned Branches
• Acquisition of new customers to grow the portfolio to generate NI & fee income and maintain product mix during the year as per the target assigned
• Maintain portfolio standards and manage delinquencies as per target assigned
• Deepen the relationship by cross-selling/up-selling variety of products to improve customer stickiness & improve profitability for the region
• Ensure that optimal levels of Income are generated for each client / Ensure that the customer group profitability is achieved for the branch portfolio
• To establish a robust internal control environment that is periodically reviewed & strengthened, through self-audits, periodic checks and such others, as per policy
• Provide inputs and adhere to the integrated risk management framework that protects the bank from all forms of risks such as – credit risk, operating risk, project risk, reputation risk etc
• Track customer complaints/queries and turnaround times for customer satisfaction
• To provide appropriate MIS for each business line that helps in decision-making, as per policy

THE PERSON

• Full/Part qualified in IBSL and/or Diploma/ Degree in Marketing or Business Administration
• Minimum 3-years’ experience in branch banking (If one of the above Qualifications are fulfilled)
• Minimum 4-years’ experience in branch banking (If you do not meet any of the requirements listed above)
• Excellence in Planning & Organizing, Relationship Management & People Management
• Possess strong negotiation, coordination & communication skills
• Possess Commercial acumen & Leadership skills

The position is at Junior Executive / Executive Level/ Associate Manager Grade.

Please login to https://www.ndbbank.com/careers to apply on or before 19th April 2024. We will correspond only with the shortlisted applicants.

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EDGA

We will correspond only with the shortlisted applicants “We are an equal opportunity Employer”

NDB bank

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Vice President Human Resources