IT HELP DESK COORDINATOR

Job Description

APPLY NOW!

WE’RE HIRING

IT HELP DESK COORDINATOR

Send your CV To:ppfndo@gmail.com

Minimum Requirements

Diploma or Professional qualification in relevant field.

Answer, evaluate and prioritize incoming telephone, voicemail, e-mail and in person requests for assistance from users eaperiencing technical problems.

• Respond to technical issues as they arise.

Provide continuous status information to ensure customer satisfaction.

Initiate customer contact, escalate to appropriate parties and resolve incidents.

Minimum of 6 months work experience in a similar capacity.

Must be a good team player.

Should have the ability to work beyond working hours.

Remuneration will not be less than Rs. 40, 000.

Micronet Global Services (PVT) Ltd 141/7B, Vauxhall Street, Colombo 02

Tel No: 0117 397 100/0763 593 143

Please forward your CV with the details of non-related referees to ppfndo@gmail.com and mention the position applied for in the subject line.