Customer Care Officer – Call Center

Job Description

MBSL Insurance Company Limited (MBSLI) is a subsidiary of Merchant Bank of Sri Lanka and Finance PLC which is subsidiary of Bank of Ceylon, the largest state Bank in Sri Lanka. MBSLI, powered by its Parent company is now geared to mark an unprecedented success in its journey of insurance with a strong dedicated team to assure all stakeholders an unparalleled reputation in reach of highest expectations.

Customer Care Officer – Call Center

We are looking for young, dynamic, energetic and self-motivated team players who are willing to pursue a career in insurance. Here’s your opportunity to join the winning team and achieve greater heights in your profession.

Job Scope

The call center agent is primarily involved in receiving inbound calls and making outbound calls to all internal and external customers. Working closely with other team members to provide outstanding service to company’s customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Call center duties and responsibilities of agents may be much more versatile and include a wider range of tasks beyond simply handling phone calls.

Qualifications & Experience:

✓G.C.E. Ordinal Level and/or G. C. E. Advanced Level

✓ Minimum 1 year previous experience in the field of Customer Care / Call Center /

Telemarketing, preferably in the Motor insurance would be a distinct advantage. ✓ Candidates without experience and are self-confident in performing the above up to a satisfactory level will also be considered.

✓ Ability to communicate clearly & professionally in Sinhala & English. (Knowledge in Tamil language will be an added advantage.)

✓ Ability to work in a computerized environment.

✓ Well conversant in Telephone Etiquette.

✓ Ability work on roster basis including weekends is a must

Location: Colombo (Head Office)

Applicants residing in Colombo will receive higher priority.

Attractive remuneration packages with other fringe benefits will be offered to right candidates who meet the Qualification, Experience and other assessment factors.

Suitable candidates are requested to send CVs stating two non-related referees by email careers@mbslinsurance.lk or to below mention postal address by post within 10 days of this advertisement.

Only shortlisted candidates will be notified.

Manager – Human Resources No. 519, T. B. Jayah Mawatha, Colombo 10

E-mail-careers@mbslinsurance. Ik Web: www.mbslinsurance.lk

MBSL