IT Support Engineer

Job Description

OSCAR WYLEE
NOW HIRING
CLOUD ATLANTIC
IT Support Engineer
Working from home allowance.
Company laptop provided.
Comprehensive medical insurance plan for you and your family.
About the role
We are currently seeking a skilled IT Support Engineer to join our team and contribute to our mission of providing outstanding IT support.
Key Responsibilities:


Troubleshoot and Resolve IT Issues: Utilise your problem-solving skills to quickly address and resolve technical problems, ensuring minimal disruption to store operations.
Collaborative Problem Solving: Work closely with colleagues across departments to diagnose and effectively address IT challenges.
Quality Assurance: Test software programs to identify and rectify defects and bugs, ensuring smooth software functionality.
Workload Prioritisation: Efficiently prioritise tasks to ensure critical IT issues are attended to promptly. Record Keeping: Diligently record and track tasks using our Service Desk Management system, maintaining accurate records of IT incidents and resolutions.
Documentation: Develop and document incident reports and standard support procedures, aiding in knowledge sharing and efficiency.
Emergency Support: Provide essential out-of-hours support in emergency situations, demonstrating flexibility and commitment.
Employee Onboarding and Offboarding Support: Assist with the technical aspects of employee onboarding and offboarding, ensuring a seamless experience.
About the person
To succeed in this role you will require:
Recent ICT graduate with 1 to 2 years’ experience in a L1 IT support role or similar.
Excellent problem-solving and communication skills.
Ability to work under pressure and manage multiple tasks.
A team player with a customer-focused approach.
Willingness to provide after-hours support as needed.
If you are interested in joining a growing global network of optometry service providers please apply. We look forward to reading your application. Due to the high volume of applications we typically receive for our roles we are only able to respond to shortlisted applications. However, by applying for this role you will have joined our talent community which will enable us to consider you for other opportunities.
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© 2023 CLOUD ATLANTIC. ALL RIGHTS RESERVED. Due to the high volume of applications for our roles,
we will respond only to candidates that have successfully progressed to the first stage of meeting with a member of our team.