Officer- Customer Satisfaction (Planning)Sri Lanka Branch-SAMSUNG

Job Description

SAMSUNG
Samsung Electronics is a Global Leader in Technology, opening new possibilities for worldwide. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. Since established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 Global Brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our website at www.samsung.com and our official newsroom at news.samsuna.com
Position: Officer- Customer Satisfaction (Planning) Location: Sri Lanka Branch
JOB RESPONSIBILITY

CS System enhancements based on field requirements
Closely monitoring functional tasks and prepare management reports timely manner
Work closely with business team to capture and plan business requirements
Prioritizing initiatives based in business needs and requirements
Provide status update reports and escalate to management as and when required
Create and maintain comprehensive documentation
REQUIRED QUALIFICATIONS
Management, Engineering or other related areas
Minimum one years of experience in handling operations and data analysis. Excellent in MS Excel & PowerPoint
Fluent English and Sinhala both oral and written (Tamil is a plus)
Strong organizational skills, Analytical Skills & Problem solving attitudes Dependable Management and Leadership qualities
If you are keen in joining the Team Samsung, please send your CV within 7 days with names and contact details of 2 non-related referees to:
hr.lk@samsung.com