Customer Relations Officer

Job Description

Ensure the smooth handling of customer concerns and provide comprehensive guidance, support, and solutions.

• Maintain and update accurate customer service records and document customer service actions and discussions.
• Implement improvements to the customer service experience in order to enhance and uplift the overall image of the company.
  The Person
• Minimum 02 years of experience in similar capacity.
• Diploma/Higher Diploma in Business Management/Administration or equivalent professional qualification.
• Strong communication & Negotiation skills.
• Good understanding of conflict resolution techniques.